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  • Skill Level: Beginners
  • Duration: 4 Months
  • Class Per Week: 2 Day
  • Total Class: 32
  • Certificate: Yes
  • Provide Class Video
  • Language: Bangla & English

Opening Hours

  • Saturday               : Remote office.
  • Sunday, Moday    : Close
  • Tuesday                : 10.00 am - 6.00 pm
  • Wednesday          : 10.00 am - 6.00 pm
  • Thursday              : 10.00 am - 6.00 pm
  • Friday                    : 08.00 am - 8.00 pm
ITIL v4 Foundation

ITIL v4 Foundation

Course Fee: ৳6,500
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Overview:

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1. Introduction to IT Service Management

  • Overview of ITIL framework

  • ITIL history and evolution

  • Benefits of ITIL in modern organizations

2. Key Concepts of Service Management

  • Value, outcomes, costs, and risks

  • Service relationships and stakeholders

  • Products and services

3. ITIL Service Value System (SVS)

  • Components of SVS

  • Governance and continual improvement

  • Inputs, outputs, and value creation

4. Service Value Chain

  • Plan

  • Improve

  • Engage

  • Design & Transition

  • Obtain/Build

  • Deliver & Support

5. ITIL Guiding Principles

  • Focus on value

  • Start where you are

  • Progress iteratively with feedback

  • Collaborate and promote visibility

  • Think and work holistically

  • Keep it simple and practical

  • Optimize and automate

6. ITIL Practices

  • Incident Management

  • Problem Management

  • Change Enablement

  • Service Request Management

  • Service Level Management

  • Continual Improvement

7. ITIL Roles and Responsibilities

  • Service management roles

  • Organizational culture and collaboration

8. ITIL 4 Foundation Exam Preparation

  • Exam structure and question patterns

  • Practice tests and exam strategies

Trainer: MD. Rowson Al Mamun (MCT, MCSA, MCP)
Duration: 3 Months (Approx. 30 Classes)